Privacy Policy

Last Updated: April 11, 2025

Welcome to London SEO. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, share, and protect information in relation to our website, services, and your interactions with our agency.

This policy applies to visitors to our website, clients, and individuals who interact with our digital marketing and SEO services. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

What Type of Information We Collect

We collect the following types of information:

Personal Information

Name, email address, phone number, and business details
Billing information and payment details
Job title and company name
IP address and device information
Website usage data and analytics

Non-Personal Information

Browser type and version
Operating system
Referring website addresses
Pages visited on our site and time spent
Geographic location data (country and city level)
Search queries used to find our site

How We Collect Information

We collect information through various methods:

Direct Collection

When you fill out contact forms on our website
When you subscribe to our newsletter
During client onboarding processes
When you register for webinars or download resources
Through direct communications (email, phone, meetings)

Automated Collection

Through cookies and similar tracking technologies
Using website analytics tools (such as Google Analytics)
Through pixel tags and server logs
Via social media integration and sharing tools
When you interact with our content on various platforms

Why We Collect Personal Information

We collect personal information for the following purposes:

Business Operations

To provide, operate, and maintain our SEO and digital marketing services
To process and complete transactions
To manage our client relationships
To respond to inquiries and fulfill service requests

Communication and Marketing

To send service updates and administrative messages
To provide news, special offers, and marketing information (with your consent)
To personalise your experience on our website
To inform you about relevant services based on your interests

Improvement and Analysis

To improve our website functionality and user experience
To develop new products, services, and features
To analyze usage patterns and trends
To measure the effectiveness of marketing campaigns
To conduct research and compile industry insights

How We Store, Use, Share and Disclose Information

Storage and Security

We store personal information on secure servers located in the United Kingdom and the European Economic Area
We implement appropriate technical and organisational measures to protect your data
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy

Use

We use your information strictly for the purposes described in this policy
We process data in accordance with the UK GDPR and Data Protection Act 2018
We utilise data analytics to improve our services and website performance

Sharing and Disclosure

We may share your information with:

Service providers and subcontractors who perform services on our behalf (e.g., hosting providers, payment processors)
Analytics and search engine providers that assist us in improving our website
Professional advisers including lawyers, bankers, auditors, and insurers
Tax authorities, regulators, and other authorities as required by law

We do not sell your personal information to third parties. We may disclose your information if required by law or to protect our rights, property, or safety.

Communication with Site Visitors

We may communicate with you in the following ways:

Email correspondence regarding services, support, or inquiries
Newsletters and marketing communications (subject to your consent)
Service updates and important notices
Feedback requests and surveys
Event invitations and follow-ups

You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any email
Contacting us directly with your request

Information Regarding Minors

Our services are not directed to individuals under the age of 18 ("Minors"). We do not knowingly collect personal information from Minors. If you are a parent or guardian and you are aware that a Minor has provided us with personal information, please contact us. If we become aware that we have collected personal information from Minors without verification of parental consent, we take steps to remove that information from our servers.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting a notice on our website
Sending an email to the address we have on file (for clients)
Updating the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

London SEO
Address: 6 High St, Hunsdon, Ware
Phone: 07512509796

For formal data subject access requests or complaints, please email dpo@[yourdomainname].com or write to us at the address above.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.